Frequently Asked Questions

RENTA accepts Debit cards and major credit cards—3% processing fee for CC.

To book a car on Renta, you must create a Renta account, be eligible to drive, have a valid driver’s license, and get approved to drive on Renta. When booking your first trip, you’ll go through a quick approval process by entering your driver’s license and other information. In most cases, you’ll get approved immediately and be set for all future road trips.

No, you don’t need personal insurance coverage to book a car on Renta.

When booking a car, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage right for you. With each plan, you’re covered with third-party automobile liability insurance provided under a policy issued to Renta by( ___)and Surplus Lines Company( —) () for the Premier plan.*

Your earnings will be in the payout section on your dashboard. You can request a payout once all the earnings are settled. Make sure adding your bank account details for payouts.

Yes, multiple guests can drive the car you book on Renta as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Renta hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts.   

   
To speed up the process, have your additional driver create a Renta account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “My Trips” tab in the Renta app without additional driver charges or extra costs.

 You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee. In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking or the funds can be returned to your bank account — your choice.

 If there’s an emergency or an issue with the car, call your HOST immediately and inform RENTA customer service. We’ll make sure you’re safe, then help you get back on your way.

Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Renta at convenient locations near hundreds of airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or vacation rental, or nearby location, to save time and hassle on your weekend getaway or family vacation. Some hosts offer free delivery, while others set their own delivery fee.

 Many Renta hosts offer discounted prices for weekly and monthly trips, as well as “early bird” discounts for trips booked a week or more in advance. Get the best deals and lowest rates possible on everything from cars to SUVs by booking longer trips, at least a week in advance.*
            
On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the Renta app in your phone settings — we’ll send you occasional promo codes, discounts, and deals!
            
 *See more about promotions & discounts

Hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Guests are not allowed to leave trash in the vehicles when returning the rentals to avoid penalties.

RENTA is required to hold security deposits for each booking. To cover unexpected damages and any related issues on the rentals. RENTA will release the held security deposit once the HOST accepts the vehicle without reported damages and issues. This will take 2-3 days to arrive in your account.

Go to your dashboard and click the "request refund" menu.